INTEGRATED MANAGEMENT SYSTEM POLICY The adoption of the Integrated Management System policy is a strategic decision and commitment by AKD to systematically and effectively manage the quality and security of its products and services, to efficiently manage energy and environmental protection, to promote sustainable development and to conduct ethical and socially responsible business.
The integrated management system enables us to fulfil our legal obligations and provides evidence that AKD's operations are in line with the governance procedures demonstrated as best practice through international standards. This is proven by the numerous certificates we have acquired, which contribute to the visibility of the continuous efforts made to improve the quality and safety of our products and services.
ISO 9001 quality management system was introduced back in 2008. It is based on the principles of orientation towards meeting customer requirements, on continuous improvement of business processes and on the development of partnership relations, ensuring such a lasting quality product and service. Effective application of powerful technology, our hundred-year experience in graphic industry and compliance with PSO ISO 12647 standard provide the highest level of print quality known today to the graphic industry.
ISO 14298 the press safety management system complements laws and regulations related to the production of identification documents and other security printed materials, thus providing guarantees that extremely complex security requirements for production apply, all for the purpose of protecting the interests of the buyer, users and the general public. By implementing PCI CPP standards for the creation of banking cards, we additionally reduced, eliminated and prevented actions that threaten our press security management system.
We always take into account that we incorporate in our products credible materials and components originating from well-managed forests, controlled sources and reused materials guaranteed by the FSC chain of traceability. Also, care for the quality of the environment and responsible attitude towards energy resources are the permanent preoccupation of our ISO 14001 environmental management system and ISO 50001 energy management system.
ISO/IEC 27001 information security management system is fully dedicated to customers and end users of our IT services, the protection of their data and the preservation of confidentiality, integrity and availability of all information resources, regardless of the threats to which they are exposed. By upgrading the controls of ISO/IEC 20000 service management systems, we have ensured that our IT services are efficient and resilient, while fulfilling the agreed conditions and achieving value for customers, users and organization.
By respecting the basic principles of social responsibility in accordance WITH 8000 norms, we put the worker, his working and other universal human rights, health and safety, organizational fairness, motivation of workers and legal protection in accordance with international conventions and declarations ratified by the Republic of Croatia. ISO 37001 the management system for combating bribery raises serious social, moral and economic issues. By promoting ethical governance, we strive to strengthen trust in institutions and to improve the fair and efficient functioning of the market.
AKD's products and services shall be continuously subject to tests by accredited bodies and laboratories to demonstrate their safety, quality and compliance with regulations and international standards. The result of such an approach creates a positive difference between what our buyer pays and what he gets through our products and services.
We believe that AKD's success and sustainable development comes as a result of the organisation's ability to recognise the challenges of modern society and to achieve its goals through long-term planning, paying equal attention to the needs and expectations of all stakeholders: workers, users, customers, suppliers, owners, partners and the wider community.
AKD adopts all management decisions based on the principle of good governance based on taking into account real and measurable facts and arguments, timeliness of information, involvement of all stakeholders concerned and regular analysis of the effects of its decisions. The vision of an integrated AKD management system is to achieve business excellence through continuous improvement of business and organisational culture. In achieving this vision, we are driven by the goals:
- ensure top quality of printed products using raw materials of controlled origin;
- effectively manage risks and ensure the safety of products and services without compromise;
- effectively manage IT services, increase recovery capacity and strengthen information system resilience;
- to take care of the environment, prevent pollution and contribute to the concept of sustainable development;
- improve energy performance and rationally manage energy;
- improve the working conditions and safety of workers and develop ethical and socially responsible business;
- protect privacy and preserve the confidentiality of our customers' and users' data;
- systematically build trust and improve compliance of business with legal regulations and standards.
We believe that by continuously improving the management system we are working on achieving the strategic objectives of the AKD and the Republic of Croatia and that we are changing things for the benefit of the wider community.
Zagreb, May 3, 2022 Juraj Sertic, CEO